Legal
Refund & Cancellation Policy
Last Updated: 4 September 2026
This Refund & Cancellation Policy applies to purchases made through Trendzy Look, available at https://www.trendzylook.com/ and operated by Wama Technology Private Limited.
Trendzy Look provides digital AI-powered image generation and related services. The Platform currently offers one-time purchases of credits/services and does not automatically renew purchases or charge recurring subscription fees.
1. Cancellation of Purchases
Because Trendzy Look provides digital services and purchased credits may become available for use immediately after successful payment, cancellation is generally possible only if the purchased credits or services have not been used or consumed.
If you have made a purchase by mistake and have not used any credits from that purchase, please contact us at info@wamatechnology.com as soon as possible.
We will review the request and confirm whether cancellation and refund are eligible.
2. Refund Eligibility
A refund may be considered in the following circumstances:
- payment was successfully debited but the purchased credits/services were not added to your account;
- you were charged more than once for the same transaction;
- a technical issue on our Platform prevented delivery of the purchased credits/services;
- you purchased credits/services by mistake and none of the credits/services from that purchase have been used; or
- another circumstance where Wama Technology Private Limited determines that a refund is appropriate.
3. Non-Refundable Cases
Refunds will generally not be available where:
- purchased credits have already been used or consumed;
- AI-generated images have already been generated using the purchased credits;
- the request is based solely on subjective dissatisfaction with an AI-generated output;
- the user provided incorrect images, prompts, instructions or other inputs;
- the user violated our Terms & Conditions; or
- the purchased digital service has already been substantially delivered.
AI-generated results can vary based on user inputs and the nature of artificial intelligence technology. Therefore, a particular generated image not matching a user's subjective expectation does not by itself make the purchase eligible for a refund.
This does not affect any rights that cannot legally be excluded under applicable consumer protection laws.
4. Failed Transactions
If your payment is debited but the transaction is shown as failed and credits/services are not provided, the amount may be automatically reversed by your bank, payment gateway or payment service provider.
If the amount is not automatically reversed within the applicable banking/payment-provider timeline, please contact us at info@wamatechnology.com with your transaction details.
We will verify the payment status and assist with the appropriate resolution.
5. Duplicate Payments
If you are accidentally charged more than once for the same intended purchase, please contact us with the relevant transaction details.
After verification, an eligible duplicate payment will be refunded to the original payment method.
6. How to Request a Refund
To request a refund, email:
info@wamatechnology.com
Please provide:
- your registered name;
- registered email address;
- transaction/order ID;
- payment date and amount; and
- reason for requesting the refund.
We may request additional information reasonably necessary to verify the transaction.
7. Refund Processing Timeline
Eligible refund requests will be reviewed by our team.
Once a refund is approved, we will initiate the refund to the original payment method within 5–7 business days.
After the refund has been initiated, the time required for the amount to appear in your bank account, card, UPI-linked account or other payment source may vary depending on the payment gateway, bank or financial institution.
8. No Automatic Renewal
Trendzy Look currently offers one-time purchases.
Purchases do not automatically renew, and users will not be automatically charged for another package unless they initiate and authorize a new purchase.
If recurring subscriptions are introduced in the future, this Policy and the applicable purchase information will be updated accordingly.
9. Contact Us
For cancellations, refunds, failed payments, duplicate payments or other payment-related questions, contact:
Wama Technology Private Limited
1207, Gold Crest Business Center
LT Road, Borivali West
Mumbai – 400092
Maharashtra, India
Email: info@wamatechnology.com
Website: https://www.trendzylook.com/